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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-28-2020 11:43 PM

HP Recommended
Product: HP OfficeJet Pro 8740
Operating System: Microsoft Windows 10 (32-bit)

To do a factory reset the Support Menu does not exist on HP 8740.

Touch the screen under the question mark (where the back arrow is hidden 4 times.)

Others apparently have the arrow visible.  It is not on my machine.   

Once in the Support Menu, touch it at the top.

It will show the version, click the down arrow to the right until you get the Resets Menu.

Touch ok  Touch down arrows until you get to Semi-full reset and click ok.

Hours to find the Support Menu because there is no visible back arrow outside the window at the left bottom.

Click the invisible area where the back arrow should have been visible.   Works now!!

 

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