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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2017 11:20 AM

HP Recommended
Product: HPPavilion Notebook 15-ab254sa
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Please can anyone offer help with the following problem?

 

I recently tried to print a Word document using the HP DeskJet 3630 series wireless printer ( which has worked correctly for just over a year until quite recently ) and the following message appeared:

 

splwow.64 exe - Ordinal Not Found

 

 The original could not be located in the dynamic link library

 

C:\WINDOWS\system32\spool\DRIVERS\X64\3\mxdwdrv.dll.

 

When I try to print a Word document I get a Microsoft Word message :

 

We couldn't print because there doesn't seem to be a printer installed 😞

 

I ran the HP Print and Scan doctor (5.0) but the problem still exists.

 

I am able to print from the above printer if I use the HP PavilionX2 Detachable Notebook I am left wondering why the HP Pavillion 15-ab254sa detects that the printer is not installed!!

 

What does splwow.64exe - Ordinal Not Found mean and how can it be found?

 

 

What is the dynamic link library?

 

How can I ensure that the missing ordinal is re-located in the dynamic link library?

 

All help would be very much appreciated,

 

Oaklands364.

 

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