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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2017 01:43 PM

HP Recommended
Product: HP Business Inkjet 2800
Operating System: Microsoft Windows 7 (64-bit)

Hi all

 

I have recently acquired the printer and installed a JetDirect 620n (J7934A) to connect it to my home network. I upgraded the firmware of the JetDirect card to the latest V29.26, but I'm not sure this is related as the issue also occurs when connecting the printer via the USB cable. I'm using the HP Universal PCL6 printer driver with this printer 

 

When sending a job to the printer, just before starting printing the printer emits the 071B-353F firmware error, requesting me to restart the printer.

 

The printer's firmware is 20050428 PMR2006A.

 

I have tried resetting to factory settings to no avail.

 

I would really like to know what the cause for this behavior is, whether it is related to the 2800 firmware and if there is a know solution for this problem.

 

Jan

 

 

 

 

 

 

 

 

 

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