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‎11-24-2021 01:39 PM - last edited on ‎11-25-2021 09:50 AM by Retired

HP Recommended
Product: HP Envy Photo 7100 series
Operating System: Microsoft Windows 10 (64-bit)

My printer refused to accept printing instructions from my computer.  I know what I'm doing and I deleted and reinstalled everything (All HP software) a couple times. I restarted the print spooler.  I did everything.  Nothing worked.  Finally, I tried installing a few of the Microsoft printer drivers (they are embedded in OS 10).  When I installed the "Microsoft PWG Raster Class Driver" onto my HP printer (HP Envy Photo 7155), the printer worked.  There are no printer options with this driver except to print on 8 1/2 by 11" paper @ 300 dpi.  At least the printer will now print text and graphics.  I know the HP driver is not corrupted because I re-downloaded and reinstalled it several times.  It is bad at HP.  It's a bad driver.  The Microsoft driver solution isn't perfect.  Maybe this will help someone.  HP sure won't.

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