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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-13-2017 03:29 PM

HP Recommended
Product: PageWide Enterprise Color 556
Operating System: Microsoft Windows 7 (64-bit)

Our printer keeps throwing 61.00.02 errors, and to power off/power on.  When I look in the Event Log, I see multiple "61.00.02  General engine failure  C4EB0E00 (the last line is below).

 

50 6/13/2017 3:14:08 PM 97591 61.00.02 2308212_000699 General engine failure C4EB0E00 0

 

Does anyone know what causes this? And, more importantly, what I can do to stop it?

 

Thanks in advance!

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