• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-29-2018 10:18 AM

HP Recommended
Product: HP LaserJet 3015
Operating System: macOS 10.13 High Sierra

I have a HP laserjet 3015 printer.  I use it for home use.  I was happily printing as I always do when inbetween print jobs the printer spit out this paper with these messages:

 

 Error: timeout

Offending Command: timeout

Stack: /sh3 false

 

My printer will not print at all.  When I send a job to the printer, it initially recognizes it because it shows as an icon with a "1" on the printer picture on my computer and when I open the printer que it shows it as "printing" but after about 30 seconds the entire print job disappears as if I never sent anything to the printer and nothing comes out of the printer.  Its as if the printer thinks it printed and finished the job.  

 

I have unplugged the printer for several minutes and turned off the power but that didn't seem to do anything.  

 

Help and Thank You

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.