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‎01-30-2021 10:44 AM - edited ‎01-30-2021 03:41 PM

HP Recommended
Product: HP DeskJet All-in-One 3630
Operating System: Microsoft Windows 10 (64-bit)

* it was the surge protected extension lead, we plugged it into a normal socket and it was fine

 

Hi,

 

I tried printing today after not having printed for about two months and I noticed that any text I print has white streaks through it and text is cut-off.

 

I tried all the cartridge realignment and cleaning utilies (both printhead and ink smear, 2 times both) from the HP Smart utility but it made no difference.

 

The ink cartridges themselves have plenty of ink still.

 

I already went once through installing and reinstalling the drivers, I don't think it's a software issue.

 

HP Print and Scan doctor finds no issues either.

 

What are out options?

 

P.S. I can attach images of both the diagnostic paper printout and hp print and scan doctor's printer status.

P.P.S. My previous post was flagged as spam so I re-posted the same question without attaching images

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