• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2021 05:32 AM

HP Recommended
Product: HP 3700
Operating System: Microsoft Windows 10 (64-bit)

HI,

 

my printer does not print red anymore.

I cleaned the printer head several times using the software tools, I checked all settings, installed the drivers again, clean the head with alcohol, I just got cyan and yellow.
I read tons of hints in your support forms, what to do if single colors are missing, nothing helped.

I inserted a new HP304 cartridge (all genuine HP), with the same result.
I blamed the head contacts and clean them too - both sides: wire and cartridge... no result.

As I'm loving this printer, I tried to get a new one (now available) and used ones and came around used ones, claiming the printer is almost OK but refusing to print red.

I looked around certain forums and even this forum here and figured, that this is a major problem with this device... no errors or problems but red!

Please advise what to do, as I'm sure this must be a well-known problem in your repair shops.
Thanks.

Stefan
 

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.