• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-21-2021 04:35 PM

HP Recommended
Product: HP DeskJet 3755
Operating System: iOS

We're trying to setup a HP DeskJet 3755 for mobile printing on iPad. We downloaded the HP smart app and followed the instructions. It was unsuccessful (we did go through the first several steps successfully, including connecting to home wifi), so we started over. However, the instructions say to start by connecting to "HP Setup" wifi network, and that network no longer shows up on the iPad (it did on the first attempt). The solid blue wireless light is on on the printer,  and all the symbols are there on the panel, but we can't advance further on the setup on the app without  that HP setup wifi showing up.  The printer shows up when we try to print something, but eventually says "printer is offline."

 

We are able to print on an older HP printer, and I was able to print on this new one using the WiFi Direct.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.