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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-29-2017 08:43 PM

HP Recommended
Product: 577DW
Operating System: Microsoft Windows 7 (64-bit)

I have an HP Pagewide Pro 577DW printer which is malfunctioning.

The problem occurred when I was scanning an ID card using the "Scan ID" capability. The front scanned okay, but the back scan failed, with the device just sitting there with the spinning icon showing for 30 minutes. Nothing was printed out.

After a reboot, the printer started showing an error code of 0X610000D3.

By turning the printer off and back on again (including removing the power cable) a few times, I was able to get that error message to go away.

 

However, after a reboot, the printer now shows error code 0x61000053.

It doesn't explain what this error code means.

I've run the HP Print and Scan Doctor several times, but it is unable to resolve the issue.

 

I've checked that there are no paper jams in the printer and that all of the doors are properly closed.

 

Does anyone know what this error code means (a google search and HP's website reveal nothing useful)?

 

Any help you may be able to provide is greatly appreciated.

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