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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-15-2019 08:27 AM

HP Recommended
Product: DesignJet T1300ps
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I'm trying to use HP Click for our T1300ps. Installation goes fine, but after the DesignJet is added, it shows as source "Roll: 279.0mm Normalpapier": https://imgur.com/XZfCGbs

In fact, Roll 1 is loaded with 914mm paper. Roll 2 is correctly shown as not loaded.

Tried the installation on 2 different PCs, but it's the same on both.

Any ideas would be appreciated.

 

Thanks,

Mike

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