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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-17-2018 02:17 PM

HP Recommended
Product: HP Color LaserJet 4700n, model J7949E
Operating System: macOS 10.13 High Sierra

Hi folks,

 

So I have a 4700n that I can’t get to work.

 

The wireless connection doesn’t work at all. A wired connection does recognize and connect the printer temporally. Through HP Utility I can see the supply amounts etc. But it still won’t print. And after a short time it loses the connection again.

 

I’ve tried to update the firmware as it might be quite old – both the printer driver (RFU) and the jetDirect (dld) – but I can’t seem to do that as well, neither through network or USB.

 

 

The printer doesn’t show any errors and it prints the configurations page just fine.

 

Any suggestions on what to do?

 

Thanks!

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