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‎09-15-2019 01:26 PM - edited ‎09-15-2019 02:40 PM

HP Recommended
Product: MFP M479dw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have HP Color LaserJet Pro MFP M479dw.
It was just purchased and used for the first time.

 

When I scan from glass and use the scanner's display, the display turns blue and there is a symbol 'power' drawn, as well as text B80885AE.

 

Photo of M479dw display:

 

mfp7.jpg

 

 

 

I do the following:

I put a paper on the scanner's glass. On the display I set to scan on the computer, choose the computer, choose .pdf or .jpg and start scan. When the scan finishes, it asks if I wish to scan more pages. I choose 'no' (the scanning is finished) and than the blue display appears, together with the 'power' symbol and text B80885AE. After that the printer/ scanner (M479dw) blocks. Sometimes it resets on its own, sometimes I have to reset it. If it resets on its own, when M479dw is ready, the scanned document appears on the selected computer.

 

When I start scanning from the computer that M479dw is installed on (and *not* from display on M479dw), the scan works fine. When I scan with ADF and set from display of M479dw, it works fine.

 

How do I solve the problem?

 

Kind regards

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