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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-26-2017 04:56 AM - edited ‎09-26-2017 07:22 AM

HP Recommended
Product: HP Digitial Sending Software
Operating System: Other

I recently upgraded from HP DSS 4.25.xx to 5.07.01.  I am now having the following error:

 

"Windows could not start the HP Digital sending software service on the local computer.  Error 1503: The service did not respond to the start or control request in a timely fashion."

 

Because of this when I try and run the Configuration Utility I get the following error: 

 

"SSL/TLS security protocol mismatch between the client and the server"

 

I have even uninstalled and attempted to reinstall the software completely.  I have unsured all TLS/SSL ciphers are enabled for both client and server in the registry.

 

I am at my wits end with this issue.

 

 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2017-09-26T11:58:11.186353600Z" />
  <EventRecordID>1117890</EventRecordID>
  <Correlation />
  <Execution ProcessID="800" ThreadID="804" />
  <Channel>System</Channel>
  <Computer>Server FQDN</Computer>
  <Security />
  </System>
- <EventData>
  <Data Name="param1">HP Digital Sending Software</Data>
  <Data Name="param2">%%1053</Data>
  <Binary>4800500020004400690067006900740061006C002000530065006E00640069006E006700200053006F006600740077006100720065000000</Binary>
  </EventData>
  </Event>

 

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