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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-23-2021 12:32 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My HP ENVY 5014 All-in-one printer refuses to be recognized by my laptop. My Apple IPAD can connect to it through direct Wi-fi but that is it. Neither the laptop nor tablet can connect to the printer via Wi-Fi. I am unable to find the printer even after I tried the troubleshoot software and the driver download. Neither software worked because they couldn't find it. I tried the IP address and the Host name, neither was recognized by my laptop searches.

Note: I am on the exact same private campus wi-fi and did not have an issue last year with my Samsung Chromebook (and I didn't even have HP smart for that).

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