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‎11-07-2021 08:09 AM - last edited on ‎11-08-2021 10:38 AM by Retired

HP Recommended
Product: HP ENVY Photo 7130
Operating System: Microsoft Windows 10 (64-bit)

Hello,

my printer will allow me to do everything, except scan to a computer. Whenever I use the HP Smart app on my HP Notebook 450 G7, it works perfectly fine. However, when I try to use the scan feature on my printer, it prompts me to go to https://www.123.hp.com 

My family have the exact same issue with their laptops as well, so I'm almost certain the problem is caused by the printer, and not the laptop.

Anyone know how to help?

Kind Regards

Matisse Priem

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