• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-01-2021 05:12 AM

HP Recommended
Product: Dell Inspiron 5000 series
Operating System: Microsoft Windows 10 (64-bit)

I've owned a HP ENVY Photo 7855 inkjet printer for over two years now and for the most part, mechanistically, it's been working fine. But recently, when I do two-sided printing, when the printer pulls back the paper to print the second side, there's this bad noise, like there's something problematic with the actual mechanism of the printer. 

 

Is there a way to resolve this problem without having to purchase a replacement? I really like this printer and if I were to replace it, I'd buy the same model. My printer's manufacturer's warranty expired last year. Also, does HP offer any kind of service where I can get my printer exchanged out of warranty for some cost that would be cheaper than having to buy a new printer?

 

If there's some sort of relatively simple fix to this problem, I'd like to know and just take care of it.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.