• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-23-2021 07:43 AM

HP Recommended
Product: HP Color Laserjet MFP M480
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I cannot scan from my computer. HP Scan says "HP Imaging-Device not found". I've deinstalled and reinstalled the device/drivers multiple times and the Problem persists on multiple PCs in our office.

 

The printer is connected via Network, when I open HP Scan the printer doesn't get found automatically, I have to manually type the IP adress. After the "initialization" the scan software says "Software is installed and device is connected" , opens a Website to register the product, but afterwards the Problem persists.

 

The device is not found by my computer under "Device Manager" (windows). There is no "Imaging Device" section. If i click on Action-> Add Legacy Hardware i can choose Imaging Devices but not The Printer.
Windows Imaging Acquisition is enabled.

I Tried to use HP Print and Scan Doctor, but i can only click on "Fix Printing". "Fix Scanning" is greyed out.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.