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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-30-2017 02:38 AM

HP Recommended
Product: Envy 5540
Operating System: macOS 10.12 Sierra

Purchased a new Envy 5540 All-in-one because I wanted an instant ink printer.  Set up the printer, installed the start up in cartridges.  The printer prints like a dream.  I had a lot of printing to do and eventually I got a low ink warning.  The next day when it didn't appear that my printer was ordering ink, I looked all over HP's website for a tech support phone number.  Yes, I get it that you don't want to talk to us, HP.  Finally after pushing all kind of buttons I got to a human.  

My human insisted that the I still had enough ink despite the great warnings my printer and the software were giving me.  She insisted that I walk through a bunch of useless steps before declaring the ink cartridge defective.  She promptly ordered me a new cartridge and shipped it overnight.  That was nice.  

 

Fast forward to this evening when I put the ink cartridge into the printer.  It's not an instant ink ink cartridge so my printer can monitor the ink and reorder when it needs to.  That means another search for the phone number, pushing a bunch of buttons to get to a human.  Then I will have to explain to the human that I want to talk to supervisor in the United States.  God bless our friends overseas doing the CS job for companies like this.  But too often, they don't understand the issue and cause more work on my end.  WHY can't this be easier?  It's a brand new printer!  I want to speak to someone who has a complete understanding of HP products and programs AND has a command of the English language.  Is that too much to expect?

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