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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2018 12:38 PM

HP Recommended
Product: LaserJet Pro M402dw
Operating System: Microsoft Windows Server 2008 (64-bit)

I have recently installed our new HP LaserJet Pro M402dw onto our network.  I have succesfully installed drivers onto several of our local PC's and have been printing with ease.  Now I am trying to install the drivers on to our server and have been unsuccesful.  Our server is running Windows Server 2008 R2.  I've tried all of the drivers listed on HP's driver page for Windows Server 2008 R2 related to the LaserJet Pro M402dw.  Typically what happens is I install the driver, connect it via TCP/IP address (Same as our local machines) and then try to print a test page.  When the driver is freshly installed, I can see that the test page is sent to the printer from within the print queue.  The printer will activate, like it's warming up, but then nothing prints.  When I try this in subsiquent attempts, the printer doesn't even activate but i will still see that something is sent through the print queue.  I did try another HP printer driver that is not for this particular printer.  With that driver, I did get something to print.  What was printed was not a test page though, instead it was a line that read "Unsupported Personality. UNKNOWN".  Any ideas what might be going wrong?

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