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‎05-24-2021 09:01 AM

HP Recommended
Product: HP LaserJet Pro MFP M125nw
Operating System: Microsoft Windows 10 (64-bit)

My scanner used to work over the network, but has suddenly stopped.

When I start scanning from Windows 10 64 bits using HPSmart, or HPScan, the scanning head starts moving as usually, but the application warns that the scanner is not available.

The scanner works when connected via USB.

HP Print and Scan Doctor finds the scanner, but warns that a later version of software is available, although I have already installed it.

I have tied to install the device on another laptop, with fresh windows installation but the situation is the same, only exception being that I can scan there using Windows Fax and Scan (which offers very limited capabilities).

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