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- HP Community
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- Unanswered Topics - Printers
- HP LaserJet is not printing in Ubuntu LTS 20.04

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01-14-2021
12:05 PM
- last edited on
01-14-2021
03:01 PM
by
RodrigoB
Hi HP Community,
HP-LaserJet-Professional-M1132-MFP is not printing. (OS: Ubuntu LTS 20.04, Connection: USB cord). After clicking Print icon, nothing prints. I get "Unknown error" status for the printing job, code 1018. And another code 501 for the "Print job has completed ".
I get these warnings (from HPLIP driver diagnostics), quoting :
" warning: Failed to read /etc/cups/ppd/HP-LaserJet-Professional-M1132-MFP.ppd ppd file "
and
" Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP-LaserJet-Professional-M1132-MFP.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP-LaserJet-Professional-M1132-MFP.ppd
warning: Could not complete Queue(s) configuration check "
It scans ok in Ubuntu though. The Laserjet also prints, scans and makes copies in Windows 10 just fine.
I reinstalled HP Device manager multiple times to the system I’m using. Nothing. I searched the internet for a solution for days and days. Nothing seems to fix it. Is it fixable?
Is there a solution to this issue or not? Thank you all for any suggestions.
Aangg
Below are full HPLIP driver diagnostics results (italic):
/usr/share/hplip/check.py:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
if 'getfacl' not in g and '' is not g and 'file' not in g:
HP Linux Imaging and Printing System (ver. 3.20.9)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.20.9)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
HP Linux Imaging and Printing System (ver. 3.20.9)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-60-lowlatency #67-Ubuntu SMP PREEMPT Tue Jan 5 19:34:05 UTC 2021 GNU/Linux
Host: ubst
Proc: 5.4.0-60-lowlatency #67-Ubuntu SMP PREEMPT Tue Jan 5 19:34:05 UTC 2021 GNU/Linux
Distribution: 12 20.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.20.9
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.9
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.20.9
html=/usr/share/doc/hplip-3.20.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.9
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.20.9
Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[fax]
email_address =
voice_phone =
[installation]
date_time = 01/14/21 18:19:47
version = 3.20.9
[last_used]
device_uri = "hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH75VHKPR1a"
printer_name = HP-LaserJet-Professional-M1132-MFP
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1608244109
latest_available_version = 3.17.10
notify_upgrade = true
pending_upgrade_time = 0
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libavahi-dev libavahi-dev REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.20.9 OK -
hpmudext IO-Extension REQUIRED - 3.20.9 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.9 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.20.9 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH75VHKPR1a' is a Hewlett-Packard HP_LaserJet_Professional_M1132_MFP all-in-one
device `hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH75VHKPR1a' is a Hewlett-Packard HP_LaserJet_Professional_M1132_MFP all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
-------------------------------- --------------------------------
hp:/usb/HP_LaserJet_Professional HP LaserJet Professional M1132
_M1132_MFP?serial=000000000QH75V MFP
HKPR1a
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP-LaserJet-Professional-M1132-MFP
----------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH75VHKPR1a
PPD: /etc/cups/ppd/HP-LaserJet-Professional-M1132-MFP.ppd
warning: Failed to read /etc/cups/ppd/HP-LaserJet-Professional-M1132-MFP.ppd ppd file
PPD Description:
Printer status: printer HP-LaserJet-Professional-M1132-MFP is idle. enabled since Čt 14ready to print17:10:47
Communication status: Good
HP_LaserJet_Professional_M1132_MFP
----------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH75VHKPR1a
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1132_MFP.ppd
PPD Description: HP LaserJet Professional m1132 MFP, hpcups 3.20.9
Printer status: printer HP_LaserJet_Professional_M1132_MFP is idle. enabled since Čt 14. ledna 2021, 16:48:52
Communication status: Good
--------------
| PERMISSION |
--------------
USB HP-LaserJet-Professional-M1132-MFP Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw- rw- rw- r--'
Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP-LaserJet-Professional-M1132-MFP.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP-LaserJet-Professional-M1132-MFP.ppd
warning: Could not complete Queue(s) configuration check
Checking for HP Properitery Plugin's....
No plug-in printers are configured.
Diagnose completed...
