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‎11-03-2021 08:54 AM

HP Recommended
Product: HP Laserjet M1132 Pro MFP
Operating System: Microsoft Windows 11

Hi all!

 

We have a few HP M1132 printers around the office. On a single computer at the front desk, I´m not being able to install the printer, when I run the setup it fails at the end with a generic message. The scanner gets installed and works fine, but the printer part does not install, seems like it doesn´t get detected as a printer.

I tried running DISM, SFC, tried removing all registry keys for printing, tried deleting the print server, reinstalling windows print services, nothing works. 

Tried installing another USB printer on this PC and it worked fine, as do networked printers.

I also tried installing this same printer on a similar PC, also on Windows 11, and it installed just fine.

I´m thinking I´ll have to restore the entire Windows installation, but I really would like to avoid it if possible.

 

Any ideas?

 

Thanks in advance,

André

 

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