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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-09-2021 12:05 PM

HP Recommended
Product: HP PageWide Pro 477dw Printer
Operating System: Microsoft Windows 10 (64-bit)

I cannot configure the "Scan to Email" option for the HP PageWide Pro 477dw MFP. I have a 577dw with the same problem as well. Even though I know the e-mail information (server, port, authentication, etc.) is correct as I have several HP laser printers using the same configuration, each time I enter the information I receive the following error:

"Network error. Check the printer's network connection and try again."

 

Strangely, prior to a firmware update, I was able to send e-mails and it didn't even require authentication or anything (no idea how that was even working). However, now, regardless of what settings I check, uncheck, or add, I get the same error even though the settings match those on the HP laser printers.

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