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‎01-18-2019 03:16 PM

HP Recommended
Product: Photosmart 7960
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I still have this wonderful printer and still had perfect results. But I have a strange problem; The grey cartridge no.59 is only printing Light Grey and Medium Grey and is not willing to print Dark Grey. So I had some stock of new cartridges (2014) and these gave me the same result. I also cleaned all the contacts and did a cleaning procedure. But this won't help, so I was thinking that the printer has died after almost 10.000 copies. So my thought was to buy a second hand one with low mileage.

The one I bought had only 49 copies printed and looked as new. So I was happy again so I can use all of my stock cartridges.

But still I'm not able to print the Dark Grey from the 59 cartridge. And yes, I still have a lot of cartridges. I bought last week also another one but with the same result. So is this regulated by HP? I can't imagine that every cartridge and/or printer will give the same result.

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