• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2021 01:24 PM

HP Recommended
Product: HP Scanjet G4050
Operating System: Microsoft Windows Vista

Hi,

I am using the Scanjet G4050 to scan in negatives from old film. I'm new to using it and encountered my first issue. The first couple of times I used it everything went well, I was able to scan the film in as color photos. Today when I went in and used the same settings as before I had an issue. The photos scanned into preview like usual and I started cropping the photos before hitting the finish button and completing the scan into my computer. As I cropped each square of the film it automatically changed from color to black and white. I scanned in to images and about 15 of them did this, the rest stayed as color. When I finally finished I hit the finish button and it scanned in most of the photos as black and white and only a few in color. I had the settings set to color and don't know why the scanner decided it wanted to convert the color images into black and white. Any ideas or help?

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.