HP ScanJet Pro 2000 s1 not working on Ubuntu 20.04

sreenathgv · ‎08-03-2021

i have run the following commands but the machine not responding

When the command { user@user:~$ hp-setup } was run, the following was displayed

HP Linux Imaging and Printing System (ver. 3.21.6)

Printer/Fax Setup Utility ver. 9.0

This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it

under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)

error: No devices found on bus: usb

When the command { user@user:~$ lsusb } was run, the following was displayed

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

Bus 001 Device 005: ID 03f0:5905 HP, Inc HP ScanJet Pro 2000 s1

Bus 001 Device 003: ID 04ca:009c Lite-On Technology Corp. USB Keyboard

Bus 001 Device 002: ID 0461:4e2a Primax Electronics, Ltd USB Optical Mouse

Bus 001 Device 004: ID 8087:0aa7 Intel Corp.

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

When the command { user@user:~$ usb-devices } was run, the following was displayed

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=12

😧 Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1

P: Vendor=1d6b ProdID=0002 Rev=05.08

S: Manufacturer=Linux 5.8.0-63-generic xhci-hcd

S: Product=xHCI Host Controller

S: SerialNumber=0000:00:14.0

C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA

I: If#=0x0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=10 Cnt=01 Dev#= 4 Spd=12 MxCh= 0

😧 Ver= 2.00 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1

P: Vendor=8087 ProdID=0aa7 Rev=00.01

C: #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA

I: If#=0x0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

I: If#=0x1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T: Bus=01 Lev=01 Prnt=01 Port=03 Cnt=02 Dev#= 2 Spd=1.5 MxCh= 0

😧 Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1

P: Vendor=0461 ProdID=4e2a Rev=01.00

S: Manufacturer=PixArt

S: Product=USB Optical Mouse

C: #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA

I: If#=0x0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=02 Driver=usbhid

T: Bus=01 Lev=01 Prnt=01 Port=05 Cnt=03 Dev#= 3 Spd=1.5 MxCh= 0

😧 Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1

P: Vendor=04ca ProdID=009c Rev=02.65

S: Manufacturer=Lite-On Technology Corp

S: Product=USB Keyboard

C: #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=100mA

I: If#=0x0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=01 Driver=usbhid

I: If#=0x1 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

T: Bus=01 Lev=01 Prnt=01 Port=06 Cnt=04 Dev#= 5 Spd=480 MxCh= 0

😧 Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs= 1

P: Vendor=03f0 ProdID=5905 Rev=00.01

S: Manufacturer=HP

S: Product=HP ScanJet Pro 2000 s1

S: SerialNumber=CN9AOA100506DH

C: #Ifs= 1 Cfg#= 1 Atr=c0 MxPwr=2mA

I: If#=0x0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 8

😧 Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1

P: Vendor=1d6b ProdID=0003 Rev=05.08

S: Manufacturer=Linux 5.8.0-63-generic xhci-hcd

S: Product=xHCI Host Controller

S: SerialNumber=0000:00:14.0

C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA

I: If#=0x0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

When the command { user@user:~$ hp-check b } was run, the following was displayed

/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?

if 'getfacl' not in g and '' is not g and 'file' not in g:

Saving output in log file: /home/user/hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.6)

Dependency/Version Check Utility ver. 15.1

This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it

under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:

Compile-time check mode (-c or --compile): Use this mode before compiling the

HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies

are installed to successfully compile HPLIP.

Run-time check mode (-r or --run): Use this mode to determine if a distro

supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball

has the proper dependencies installed to successfully run.

Both compile- and run-time check mode (-b or --both) (Default): This mode

will check both of the above cases (both compile- and run-time dependencies).

Check types:

EXTERNALDEP - External Dependencies
GENERALDEP - General Dependencies (required both at compile and run time)
COMPILEDEP - Compile time Dependencies
[All are run-time checks]

PYEXT SCANCONF QUEUES PERMISSION

Status Types:

OK

MISSING - Missing Dependency or Permission or Plug-in

INCOMPAT - Incompatible dependency-version or Plugin-version

-Gtk-Message: 09:45:58.242: Failed to load module "canberra-gtk-module"

---------------

| SYSTEM INFO |

---------------

Kernel: 5.8.0-63-generic #71~20.04.1-Ubuntu SMP Thu Jul 15 17:46:08 UTC 2021 GNU/Linux

Host: user

Proc: 5.8.0-63-generic #71~20.04.1-Ubuntu SMP Thu Jul 15 17:46:08 UTC 2021 GNU/Linux

Distribution: 12 20.04

Bitness: 64 bit

-----------------------

| HPLIP CONFIGURATION |

-----------------------

HPLIP-Version: HPLIP 3.21.6

HPLIP-Home: /usr/share/hplip

HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:

# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]

version=3.21.6

[dirs]

home=/usr/share/hplip

run=/var/run

ppd=/usr/share/ppd/HP

ppdbase=/usr/share/ppd

doc=/usr/share/doc/hplip-3.21.6

html=/usr/share/doc/hplip-3.21.6

icon=/usr/share/applications

cupsbackend=/usr/lib/cups/backend

cupsfilter=/usr/lib/cups/filter

drv=/usr/share/cups/drv/hp

bin=/usr/bin

apparmor=/etc/apparmor.d

# Following values are determined at configure time and cannot be changed.

[configure]

network-build=yes

libusb01-build=no

pp-build=no

gui-build=yes

scanner-build=yes

fax-build=yes

dbus-build=yes

cups11-build=no

doc-build=yes

shadow-build=no

hpijs-install=no

foomatic-drv-install=no

foomatic-ppd-install=no

foomatic-rip-hplip-install=no

hpcups-install=yes

cups-drv-install=yes

cups-ppd-install=no

internal-tag=3.21.6

restricted-build=no

ui-toolkit=qt5

qt3=no

qt4=no

qt5=yes

policy-kit=no

lite-build=no

udev_sysfs_rules=no

hpcups-only-build=no

hpijs-only-build=no

apparmor_build=yes

class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:

Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:

[upgrade]

notify_upgrade = true

last_upgraded_time = 1627907388

pending_upgrade_time = 0

latest_available_version = 3.17.10

[installation]

date_time = 08/03/21 09:45:58

version = 3.21.6

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------

| External Dependencies |

-------------------------

cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'

gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -

Gtk-Message: 09:45:59.867: Failed to load module "canberra-gtk-module"

Gtk-Message: 09:45:59.887: Failed to load module "canberra-gtk-module"

xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -

scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -

dbus DBus - Message bus system REQUIRED - 1.12.16 OK -

policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -

network network -wget OPTIONAL - 1.20.3 OK -

avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------

| General Dependencies |

------------------------

libjpeg libjpeg - JPEG library REQUIRED - - OK -

cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -

cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -

libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -

libusb libusb - USB library REQUIRED - 1.0 OK -

sane SANE - Scanning library REQUIRED - - OK -

sane-devel SANE - Scanning library development files REQUIRED - - OK -

libavahi-dev libavahi-dev REQUIRED - - OK -

libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -

libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -

python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.10 OK -

python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -

python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -

python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -

python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -

python3-xml Python XML libraries REQUIRED - 2.2.9 OK -

python3-devel Python devel - Python development files REQUIRED 2.2 3.8.10 OK -

python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.3.1 OK -

python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.68 OK -

--------------

| COMPILEDEP |

--------------

libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -

make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------

| Python Extentions |

---------------------

cupsext CUPS-Extension REQUIRED - 3.21.6 OK -

hpmudext IO-Extension REQUIRED - 3.21.6 OK -

----------------------

| Scan Configuration |

----------------------

hpaio HPLIP-SANE-Backend REQUIRED - 3.21.6 OK 'hpaio found in /etc/sane.d/dll.conf'

scanext Scan-SANE-Extension REQUIRED - 3.21.6 OK -

------------------------------

| DISCOVERED SCANNER DEVICES |

------------------------------

No Scanner found.

--------------------------

| DISCOVERED USB DEVICES |

--------------------------

No devices found.

---------------------------------

| INSTALLED CUPS PRINTER QUEUES |

---------------------------------

lpstat

------

Type: Unknown

Device URI: No destinations added.

--------------

| PERMISSION |

--------------

No errors or warnings.

Done.

When the command { user@user:~$ sane-find-scanner } was run, the following was displayed

# sane-find-scanner will now attempt to detect your scanner. If the

# result is different from what you expected, first make sure your

# scanner is powered up and properly connected to your computer.

# No SCSI scanners found. If you expected something different, make sure that

# you have loaded a kernel SCSI driver for your SCSI adapter.

could not open USB device 0x1d6b/0x0003 at 002:001: Access denied (insufficient permissions)

could not open USB device 0x03f0/0x5905 at 001:005: Access denied (insufficient permissions)

could not open USB device 0x04ca/0x009c at 001:003: Access denied (insufficient permissions)

could not open USB device 0x0461/0x4e2a at 001:002: Access denied (insufficient permissions)

could not open USB device 0x8087/0x0aa7 at 001:004: Access denied (insufficient permissions)

could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)

# No USB scanners found. If you expected something different, make sure that

# you have loaded a kernel driver for your USB host controller and have setup

# the USB system correctly. See man sane-usb for details.

# Not checking for parallel port scanners.

# Most Scanners connected to the parallel port or other proprietary ports

# can't be detected by this program.

# You may want to run this program as root to find all devices. Once you

# found the scanner devices, be sure to adjust access permissions as

# necessary.

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