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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2020 02:16 AM

HP Recommended
Product: HP ScanJet Pro 3500 f1
Operating System: Microsoft Windows 10 (64-bit)

I have been using this scanner (with a USB connection to the PC) for several months, and am a heavy user of the Merge function (can scan various items and save them as one PDF).  Suddenly the Merge feature does not work, it is disabled and grayed out so cannot be enabled.

I tried rebooting the computer several times, rebooting the scanner several times, and uninstalling/reinstalling the software a couple of times.  Nothing helps.  

I can find no mention of the Merge function in the User Manual.

Thanks for any advice/assistance.

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