• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2018 08:38 PM

HP Recommended
Product: HP Scanjet 8270
Operating System: Microsoft Windows 7 (64-bit)

I keep getting the following message when I try to put the HP Setup software for the HP Scnjet 8270 on my machine:

 

"This computer does not have the necessary USB software support to allow completion of a USB installation.  The installation cannot continue until this is resolved.

 

Required Action: Click Cancel to exit this software installation. In order to install this device as a USB device, please refer to your computer documentation or USB add-in card documentation for more information about USB drivers."

 

For some reason, my HP 2400 Laserprinter (which is also 10 years old) will work with my 64-bit Windows 7.0 HP Zbook but not the Scanjet.  Help!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.