• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-05-2021 03:51 PM

HP Recommended
Product: HP Photosmart Plus
Operating System: Microsoft Windows 10 (64-bit)

I bought a new computer in Dec. 2019.  At that time, Best Buy installed HP Smart for scanning and it worked fine for quite awhile with my older HP printer (above).  I'm not using wireless, but USB.

Then HP Smart suddenly couldn't find my printer.  I have asked Best Buy Total Tech Support about this issue twice.  They made sure I had the most current printer driver installed, but they were also unsuccessful in finding my printer remotely.  I uninstalled HP Smart because they recommended a couple of other scanning tools.  I used HP Solution Center until Flash stopped working.  The other 2 tools they recommended won't scan more than one page at a time.  I have another printer that prints double-sided, so I want that capability.

I reinstalled HP Smart today to see if it might find my printer, but it does not.  I saw HP Scan and Capture in the Community as others are also having difficulty with HP Smart finding their printers.  That looks like it will work fine and scan multiple pages.

However, I liked HP Smart and just wondered if I'm missing something in my troubleshooting.  Can you recommend any other way to get it to recognize my printer?  Its just weird that it recognized it fine originally.  What happened?

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.