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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-05-2021 05:57 AM

HP Recommended
Product: Officejet 6950
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet 6950

 

The printer is turned on, connected to Wi-Fi, and is connected to the computer. I can print with all applications but not scan with HP Smart until adding the printer. When attempting to add the printer to HP Smart, the printer is listed and everything seems good to go. However, when I click on the printer to add it, the HP Smart application says "Select a Different Printer" and "HP OfficeJet Pro 6950 must be turned on to add it to HP Smart. Once the printer is turned on, tap OK to refresh, and then select the printer again."

 

The printer IS turned on.

 

Thanks in advance for help/ support

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