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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-22-2018 06:56 AM

HP Recommended
Product: HP Spectre X360 Pro G1
Operating System: Microsoft Windows 10 (64-bit)

Hi,
I recently had the Motherboard changed in my Spectre X360 G1 Pro as my old one had a charging issue.

I experience bluescreens at random intervals, between 5min - 1hr+ intervals and in most cases they appear to be event driven (mouse & keyboard interactions).

The following stop errors i've observed are:
 - CRITICAL_STRUCTURE_CORRUPTION
 - KMODE_EXCEPTION_NOT_HANDLED
 - SYSTEM_SERVICE_EXCEPTION
 - BAD_POOL_HEADER
 - DRIVER_OVERRAN_STACK_BUFFER
 - PAGE_FAULT_IN_NONPAGED_AREA
 - MEMORY_MANAGEMENT

All indications are pointing to System Memory corruption at a Microsoft Kernel level and not a 3rd party driver (which is very difficult to diagnose).

I've ran through multiple Windows reloads, release versions, Bios configurations and driver install sequences including HP and Industry Standard diagnostics (Memory & HDD). The bios and device firmware is also fully up to date.

From the process of elimination indications are pointing to the video driver being the problem, when the intel Video driver is installed (HP or Windows Update versions) these bluescreens begin to occur.

Rolling back to the Microsoft Generic Video Driver (No GPU acceleration) as a workaround appears to work:
 - Open Device Manager
 - Expand Display adapters
 - Right click Intel(R) HD Graphics 5500 and select Properties
 - GoTo Driver tab -> Roll Back Driver -> follow the prompts
 - Driver should now be Microsoft Basic Display Adapter

 

Is anyone experiencing this or has overcome this?


Regards,

TheGardenPath

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