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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-14-2019 06:49 AM

HP Recommended
Product: HP Universal Print Driver (v6.7.0)
Operating System: Microsoft Windows Server 2016

We have updated our printers to UPD 6.7.0 and I believe there is a bug in this driver. 

When we are printing transcripts from systems that uses the same name (for example untitled1) it does not store all the documents. It only stores the latest print. 

If we were to print the windows testpage we will get the same problem with this driver. If we print 2 testpages, only the latest will be stored. However, if we print transcripts with different names, there is no problem. 

The issue here is that we cannot change the name for the transcripts, since it is coming from a program where this is not an option. 

We have this problem on multiple, but not all, printers. The only common denominator is that they are using UPD 6.7.0.

Some examples of printers we are experiencing this problem on:

HP LaserJet Ent M506 - FW 2309010_581411
HP LaserJet Ent M506 - FW 2308214_000911

HP LaserJet MFP M632 - FW 2406048_029629

HP PageWide Color MFP 586 - FW 2307849_000011

 

If we change the driver to 6.6.5 it works fine, but we really don´t want to use this version.

 

An option would be to try 6.8.0, but I need to know that this version does not contain the same problem as 6.7.0.

Thankful for any tip you might have.

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