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‎05-29-2021 07:00 PM

HP Recommended

Hi - I just bought this HP8020 under a year ago and now Cyan color won't print.

 

1. At first, everything was working fine.  I subscribe to HP Instant Ink and all of the inks are full.

2.  I have carried out printhead cleaning level 3 three times now and the cyan is still not printing correctly.

3.  I've unplugged and replugged, restarted, aligned printhead, but no Cyan.

4.  I've replaced the Cyan ink carttridge and stil the same problem.

 

Other than trashing yet another HP printer, is there anything I can do?  I'm here in Hawaii - does HP have some service cetner where I can walk in a get a new replacement printer (same model is fine)?

 

I HAVE SPENT HOURS, CLOSE TO A  WHOLE DAY NOW READING NUMEROUS HP SUPPORT RESPONSES AND COMMUNICATING WITH HP on how to fix this $150 printer.

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