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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-07-2017 07:40 PM

HP Recommended
Product: laserjet 4000
Operating System: Microsoft Windows 7 (64-bit)

 The printer is stopping on  Tray 1 [ screen output reads ( loading tray, Plain paper)] and proceeding to Tray 2.   The only way to get printer respond to initial instruction is to manually invoke the Go button.   I  have done to the following troubleshooting procedures :

 

 1. Reload  load  & configure  drivers  from pcl 5 to  PCL 6 

 2. Turn off the  Tray 1 from software configuration 

 3.  Pointing printer to directly to  Tray 2 from software setting. 

 4. Set to  printer  paper configuration to "Letter" 

 

 

   I  have never seen this problem before. Can anyone tell help me in correcting this error.Thank you 

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