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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-19-2018 12:34 PM

HP Recommended
Product: HP Laserjet M604
Operating System: Microsoft Windows 7 (64-bit)

Having an issue with several HP Laser Jet M604 straight out of the box.  When I go to install them and plug in the USB cable, and error pops up on the screen " Hardware ID Missing - Windows cannot identify teh device plugged into the Intel(R) USB 3.0 Root Hub.  For assistance, contact the hardware manufacturer."

 

I have swapped cables, swapped between USB 2.0 and USB 3.0 ports, restarted he workstation, found several troubleshooting steps within device manager that did not work. I did try a different workstation and it did install, the issue seems to be the HP EliteDesk 800 G2 SFF, this workstation is the one that is getting the error.Printer Error.jpg

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