-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Unanswered Topics - Printers
- Hardware error HP Scanjet N6350

Create an account on the HP Community to personalize your profile and ask a question

09-29-2017 07:42 AM
Hi
I have a HP Scanjet N6350 which I understand was connected on a netwrok in an office.
I now want to use is as a scanner on my PC.
I downloaded the full driver and connected the scanner with the USB cable.
When I switched it on and tried to scan, the LCD showed 'Scanning........' for a minute or so.It did not scan and started showing
" Hardware Errror"
on the LCD screen.
I bought new USB cables to connect the Scanner and my computer,thinking it could be a faulty cable... this also did not help.
I even tried to reset by pressing the reset button on the scanner .. still the same.
I would like to also mention here that when the scanner is started, it sometimes shows two computer numbers, which are possibly the computers on the network which the it was being used earlier. I tried to delete them, but could not do so.
Can anyone help please.
miggs84
