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‎11-20-2020 11:46 AM - edited ‎11-24-2020 06:08 AM

HP Recommended
Product: Envoy 5532
Operating System: Microsoft Windows 10 (64-bit)

Connected up All-in-One printer to Laptop with USB

Went to HP site for printer drivers - installed the support program it correctly identified printer ... and showed a firmware update

|nstalled that ... so proves USB connection and internet is good.

Download competed and test page printed.

 

Then downloaded identified all-in-one driver package   EN5530.exe

Run it, starts OK, then gets to point to plug in USB ... I plug it in but not detected .... the 'next' box stays greyed out.

Can someone assist how to get this installed?

Run again - exactly same ..... freezes at the end of blue progress bar

 

Its a Dell E7240 Laptop running W10

Printer an Envoy All-in-one 5532    I downloaded and installed Print and Scan Doctor 5.5

Ran this - did the search for products, it identified HP Envoy 5530 series

So selected that, it then started "communicating with HP Envoy 5530 series"

Progress bar went right through to almost the very end, and then just sat there - no error, nothing further, waited 20 mins - still nothing

Task Manager shows 0%  CPU against it ... so assume failed.

Could not quit from it ...   had to 'End Task'

Same each time I run install

 

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