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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-25-2017 03:56 PM

HP Recommended
Product: HP Laserjet 3015
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I am using your HP LaserJet 3015 all purpose printer. I have two Windows 10 operating systems on two different drives.

 

On one of the Windows 10 I have the "lj30xx_3380pcl5-en.exe" driver installed. With this "pcl 5" install I can scan from my computer using your software.

 

On the main Windows 10 Operating System that I use I have your upd-pcl6-x64-6.3.0.21178.exe driver installed. This "pcl 6" does not make the san option available and I have to continuously change operating systems in order to scan documents.

 

This is a pain in the butt!

 

None of your software drivers appear in Windows uninstall, so how can I uninstall the pcl 6 in order to install the pcl 5 drivers that give me all the options that I need???

 

Please can someone help me get this to work?

 

Thanks,

 

John

John
PC Runs Computer Repair Service
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