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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2020 09:59 AM

HP Recommended
Product: MPF M479fdw

13.09.14 states “paper is jammed . . . Open the rear door and clear any jammed paper.”  

 

This error occurred during the printer set up process. The one page sheet which printed automatically only came out partially. I pulled it out the rest of the way. The page is fully intact so no “paper bits” are causing this error. 


To troubleshoot I have

- opened all the doors, front and back, including sliding the cartridges forward and looked closely with a flashlight for any paper or anything that appears “off”,
- restarted the printer several times,

- confirmed the paper tray looks okay (and behind it too) , and 

- unsuccessfully tried  to restore to factory settings (message: it cannot while the jam  exists).

 

I see that others have experienced this problem but I cannot locate any suggestions/solutions offered. Please help.

 

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