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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-15-2021 09:58 AM

HP Recommended
Product: OfficeJetPro 8720
Operating System: Microsoft Windows 10 (64-bit)

Dear HP Support Community,

 

A couple days ago I installed a new internet modem. Afterwards, I updated my printer settings and it connected to the new network just fine. However, the HP Smart App is not loading: when I launch the app, I only get a window with the rotating blue circle in the middle and then the window closes after a few minutes. I have already tried:

 

- Uninstalling and reinstalling the App

- Resetting my printer to its default settings and then reconnecting it.

 

The HP Smart App does load on my smartphone (Android OS) and I can see the printer is online. However, when I send a print job nothing happens - the printer makes some noise but then nothing is printed. Sometimes a blank sheet comes out of the printer. Interestingly, when using the printer touch panel, if I ask it to print a page containing its network info, it will print that page without issue.

 

There seems to be some communication issue between the HP Smart App and printer.

 

Your help is appreciated,

Imran_A

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