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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-07-2017 06:31 AM - edited ‎12-08-2017 02:48 AM

HP Recommended
Product: HP Deskjet 3520
Operating System: Microsoft Windows 7 (32-bit)

Hello again!

 

Further to the problem outlined below, I can report that my printer is now working.

 

For some reason it took 4 days for my new and genuine HP cartridge to be acknowledged as such by HP/Samsung, and then the printer sprang back into life this morning.

 

BML2

 

 

 

 I've received an Ink Cartridges Problem message, saying " One or more cartridges appear to be missing or damaged. Install or replace the affected Cartridges".

 

I've now tried twice replacing the cartridge with two brand new HP cartridges (at £19.99 for each 364XL cartridge, it's working out expensive!!).

 

Unfortunately, the message continues to appear. I've tried disconnecting the USB cable and turning the printer on and off several times, but nothing has changed.

 

Does anyone have any suggestions what else I can do, or what might be the problem?

 

Many thanks for any help!

 

BML2

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