Internal communication failure in Fax Module

[Woody145]

Will not print from computer

[Raj_05]

Hi @Woody145,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a couple of issues with your HP OfficeJet Pro 8025e All-in-One Printer. Here's a step-by-step approach to address both problems.

Internal Communication Failure in Fax Module:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds.
• Plug the printer back in and turn it on.

Check Fax Settings:

• Ensure that the fax settings are correctly configured. You can usually do this via the printer's control panel or through the HP Smart app.

Update Firmware:

• Make sure the printer’s firmware is up-to-date. You can check for updates via the HP Smart app or the printer's settings menu.

Factory Reset:

• If the issue persists, you might need to perform a factory reset. This will reset all settings to default, so ensure you back up any important settings first. Refer to the printer’s manual for instructions on how to perform a factory reset.

Printer Not Printing from Computer:

Check Printer Status:

• Ensure the printer is online and not displaying any error messages.

Restart Devices:

• Restart both your computer and printer. Sometimes a simple restart can resolve communication issues.

Reinstall Printer Drivers:

• Go to the HP Support website and download the latest drivers for your printer model.
• Uninstall the current drivers from your computer and then reinstall the new drivers.

Check Printer Connection:

• Ensure the printer is properly connected to your computer via USB or network. If you're using a wireless connection, check the network settings and ensure the printer is connected to the same network as your computer.

Set as Default Printer:

• On your computer, go to Control Panel > Devices and Printers and ensure that the HP OfficeJet Pro 8025e is set as the default printer.

[Raj_05]

Clear Print Queue:

• Sometimes, clearing the print queue can resolve printing issues. Go to Devices and Printers, right-click on your printer, and select See what's printing. Cancel any stuck print jobs.

Run Printer Troubleshooter:

• If you're using Windows, you can run the built-in printer troubleshooter. Go to Settings > Update & Security > Troubleshoot > Printer and follow the on-screen instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support