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‎10-10-2018 08:06 AM - edited ‎10-10-2018 08:11 AM

HP Recommended
Product: Color Laserjet Enterprise M553
Operating System: Microsoft Windows 7 (64-bit)

I am working on an HP color laserjet Enterprise M553 printer and it keep having a 13.b2.d2 jam in tray 2 error. I checked the paper tray area and there are no stuck pieces of paper. I have had this printer since 2016 so its still fairly new, I'm thinking either its tray 2 itself or one of the rollers.   Is there a way to test the paper tray?

 

 

 

 

Thanks

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