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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-21-2019 01:17 PM

HP Recommended
Product: Laser Jet 600 M602
Operating System: Microsoft Windows 10 (64-bit)

My work network printer LaserJet 600 M602 is stuck on initializing.  I can print to it but I cannot do anything in the menu window.  The only way to power down the printer is by removing the power cord from the printer.  I read the forums and I did a hard reset that was suggested: 

 

I turned off printer, disconnected the power cord from both printer and wall (not on power strip).  Printer does not have a USB connected to it, I left the ethernet cable connected.  Took out the fuser/toner cartridge.  Held power button for over 60 seconds, waited 10 minutes before plugging power back in, turned the printer on and its still initializing.   I did this twice, once with putting fuser/toner cartridge back in before turning it on and the second time leaving cartridge out until the initializing number got up to 312 and that was waiting 10 minutes after turning it on.  It is still initializing and now the count is up to 1428.

 

I have seen on each of the other threads with this same issue that the HP rep will email or pm the next solution, could someone pm me with that solution?

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