• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2019 07:30 PM

HP Recommended
Product: LaserJet Pro MFP M127fw
Operating System: Microsoft Windows 10 (64-bit)

Last full package update from HP disabled Scanning functionality, it is not corrected by any of the HP Doctor 5.1 latest Tool for Print and Scan. The printer is connected wireless,  printing works fine but scanning every time shows a communication error message

Sccanner communication error message.JPG

 

There is no way to update IP address on printer except by reinstalling the wireless connection using the router user and password. It fixed the WIA to automatic and updated the registry value from 00000001 to 00000004, the router was turned on and off to grant IP refresh but still giving the same error even running the app as administrator.

 

Is there a way to ride out of the mess caused by the last HP update provided by the HP Support Assistant. 

 

I did use also the original installation CD that works fine until the new full software package was download and installed as per tool instructions. 

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.