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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-01-2021 09:20 PM

HP Recommended
Product: HP 5225N
Operating System: Microsoft Windows 10 (64-bit)

I'm just posting a solution a colleague of mine found for the annoying "load letter tray 1 press ok continue" error that would pop up on the hp 5225n printer whenever we tried to print something in A4. Despite setting the paper size to A4 in Word or Excel under HP printer properties, it would still come up with the error on the printer.

 

It turns out that the Printer properties under control panel seems to take precedence over Document printer properties in the application - Even though the options & settings available look identical, even down to the layout of the text boxes etc.
See images below:

 

theoriginaltoad_1-1625195791540.pngtheoriginaltoad_2-1625195812439.png

 

On the physical printer panel, make sure to set the tray 1 paper size to A4 and specify A3 for tray 2 or whatever.

 

Now the printer doesn't ask to hit the OK button when printing out an A4 page. We also found that we could keep the A3 pages loaded in tray 2, and A4 in tray 1 as beforehand the printer would print out on A3 by default even when we'd specified A4.

Hope this helps 🙂

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