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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-03-2019 02:04 PM

HP Recommended
Product: Dell XPS
Operating System: Microsoft Windows 7 (64-bit)

M28-M31 printer won't connect via usb.  Printer shows up in devices and printers.  Can print test page, sometimes partial print, sometimes whole print (popup window say "unable to communicate with printer" and the following detail issue.   Tried "fix" to run HP print and scan doctor and replies with "HP print and scan doctor 5.2.1 has stopped working" and the following details:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: HPDiagnosticCoreUI.exe
Problem Signature 02: 5.2.1.2
Problem Signature 03: 5cd5052f
Problem Signature 04: mscorlib
Problem Signature 05: 4.7.2053.0
Problem Signature 06: 58fa6bd6
Problem Signature 07: 1171
Problem Signature 08: 6a
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

Uninstalled (3 times), reinstalled using full webpack 46.2.2636, basicx64 46.2.2636, and easy start 10 0 4029 14. 

All fail at scanning and printing issue (partial off and on) continues.  Installed HP P&S dr, but won't load.

When reinstalling, everything is removed and reinstalled as if it was just unpacked.  No drivers, no device, no registry entries, no files left over on hard drive.  Even tried to reinstall with the cd that came with it.

Any thoughts please?

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