• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-09-2021 07:55 AM

HP Recommended
Product: MFP HP LaserJet Pro série M426M427
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have an M426 MFP printer, everything was working fine until I changed my local network IP address.

I changed the IPs of the computers and the MFP. All devices communicate. The computers ping the MFP and can print. I scan from the MFP to SMB mode.

But scanning from computers does not work. I need this function for an application. I need the twain drivers work.

I deleted the HP software application but when I install it again. During installation, it asks me to enter the IP of the MFP. But it doesn't see it. The application no longer finds the MFP.

I deleted all the drivers, printers, ports from print management but without success.

The HP driver installer application no longer communicates with the MFP. It is as if it cannot forget the old IP address of the MFP.

 

I have tried installing the app on another computer and it works fine.

 

Thank you for your help.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.