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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-04-2021 08:19 AM

HP Recommended
Product: Enterprise Color MFP 586
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I've got HP PageWide Enterprise Color MFP 586 series with 3.9.8 Firmware. Multiple times I've tried to update it to:

 

FutureSmart Bundle Version 4.11.2.1 - HP PageWide Enterprise Color MFP 586 Series FIRMWARE

or

FutureSmart Bundle Version 5.2.0.2 - HP PageWide Enterprise Color MFP 586 Series FIRMWARE

 

Every time, after installing it from USB thumb I'm stuck at 6/8 login screen and i get 99.09.60 error. I've learned that this means is  means is is 99.09.60 Unsupported disk

 

I've tried to format disk, replace it with new ssd, and still the same result.

 

Any ideas? 

 

Best regards 

Adam  

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